1. Information We Collect
Yes2win collects various types of information when you register and use our platform. This collection is carried out transparently and solely for the purposes outlined in this policy.
Account Information
- Full name as stated in a valid identification document
- Date of birth and identification card number
- Email address and mobile phone number
- Current residential address
- Local bank account details for deposits and withdrawals in Malaysian Ringgit (RM)
Device and Browser Information
- Device type, operating system, and browser version in use
- IP address and general geographic location
- Session data including login times, session duration, and navigation activity
Payment Information
All financial transactions on yes2win are processed in Malaysian Ringgit (RM/MYR). We retain transaction records including amounts, dates, payment methods used (DuitNow, GrabPay, bank transfer) and transaction reference numbers. Credit or debit card details are not stored directly by yes2win — all processing is handled through secure payment providers.
2. Purposes of Data Use
Information collected by yes2win is used solely for the following purposes and will not be used beyond the stated scope without user consent:
- Identity verification — to ensure only eligible individuals use the platform and meet the minimum age requirement of 18 years.
- Account management — to create, update, and maintain accurate user account records.
- Transaction processing — to securely process deposits, withdrawals, and betting activity in MYR.
- Customer Support — to enable the yes2win support team to provide effective assistance when needed.
- Legal compliance — to comply with applicable Malaysian legal requirements, including anti-money laundering obligations.
- Platform improvements — to analyse aggregated usage patterns for the purpose of improving service quality.
Yes2win will not sell user personal information to any third party for marketing or commercial purposes.
3. Cookies & Tracking
Yes2win uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions properly. Cookies are small text files stored on your device when you visit our platform.
Types of Cookies Used
- Session cookies — required to maintain your login session and ensure smooth platform navigation. These cookies are automatically deleted when you close your browser.
- Preference cookies — stores user interface preferences such as language settings for a more convenient future experience.
- Security cookies — to help identify and prevent unauthorised access or suspicious activity.
- Analytics cookies — anonymously collects usage data to help yes2win understand how users interact with the platform.
You can manage your cookie settings through your browser preferences. However, disabling certain cookies may affect platform functionality. For the best experience, we recommend keeping session cookies enabled while using yes2win.
4. Data Storage, Security & Information Sharing
Data Storage and Retention Period
Yes2win user personal data is stored on secure servers with strict access controls. Active account data is retained for as long as the account remains active. Following account closure, certain records may be retained for the period required under Malaysian law before being securely deleted.
Security Measures
Yes2win implements a range of technical and organisational measures to protect user data, including:
- Data encryption in transit using industry-standard security protocols
- Multi-layered access controls to ensure only authorised personnel can access user data
- Continuous monitoring to detect any suspicious activity
- Regular security audits of platform systems and infrastructure
Sharing with Third Parties
Yes2win may share limited user information with third parties only in the following circumstances: authorised payment service providers processing MYR transactions; authorities and law enforcement bodies when required under Malaysian law; and technical service providers bound by strict confidentiality agreements. In all cases, information sharing is limited strictly to what is necessary.
5. User Rights, Policy Updates & Contact Information
User Rights Over Personal Data
As a yes2win user in Malaysia, you have the following rights regarding your personal data:
- Access Rights — you have the right to request a copy of the personal information we hold about you.
- Right to Rectification — you may request corrections to any inaccurate or outdated information via your account settings or by contacting our support team.
- Right to Erasure — under certain circumstances, you may request the deletion of your personal data, subject to applicable legal retention requirements.
- Right to Object — you have the right to object to the processing of your data for certain purposes that are not legally mandatory.
Changes to the Privacy Policy
Yes2win reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Users will be notified of any material changes via in-platform notifications or their registered email address. Continued use of the platform after changes take effect will be considered acceptance of the updated policy.
Contact Us
For any questions, requests, or concerns regarding your privacy and personal data protection at yes2win, please contact our support team via email:
You may also refer to the FAQ page for answers to frequently asked privacy questions. We aim to respond to all enquiries within a reasonable timeframe.
Further Privacy Enquiries?
If you have any questions about how yes2win handles your data, or would like to know more about your rights as a user, visit our FAQ or create an account to start using the platform with full confidence.